Support
Having trouble with Kokoro Compass? Start here.
Last updated: September 13, 2026
Mood check-ins
On the Today tab, pick your mood and tap "Read today's me" to see the day's reading. You can change your mood again on the same day.
Past moods appear on the Reflect tab, in the "Your mood trail" calendar (the text of past daily readings is not stored). Deep readings can be reread from the Deep reading tab.
Restoring purchases
If Premium isn't active after switching phones or reinstalling, tap "Restore purchases" on the purchase screen. You need to be signed in with the same Apple ID you used to buy.
Single readings are recorded on your device, so they are lost if you delete the app (they cannot be restored).
Managing or cancelling your subscription
Manage or cancel Premium in your Apple subscription settings: apps.apple.com/account/subscriptions (also reachable from Settings → your Apple ID → Subscriptions on iPhone).
If you cancel during a paid period, Premium stays active until that period ends (cancelling during a free trial may end it right away). Refunds follow Apple's policy: reportaproblem.apple.com
On-device data and deleting the app
Your quiz answers, mood check-ins, and deep readings are stored only on your device and never sent to a server. This means deleting the app erases them, and we cannot recover them. We also cannot guarantee that they carry over when you switch phones.
Premium (the subscription) is recorded by Apple, so it can be brought back with "Restore purchases" even after deleting the app.
Contact
Still stuck? Email [email protected]. Including your device model, iOS version, and what happened helps us respond faster.
For privacy, see our Privacy Policy.